Mountstephen Travel is a member of Travelscene American Express and consists of 4 staff members and with an average experience of 20 years. It is owned and operated by John and Allison, a husband and wife team.

John has been in the airline industry for 20 years prior to opening, and worked for Ansett as airport service officer and also as assistant airport manager for Air New Zealand.

Alison has worked for Ansett as cargo liaison officer and Air India as assistant to the manager.

Melissa is a senior consultant and also teaches travel in college and has extensive knowledge in the travel industry.